|
f monitoring and organizational citizenship behavior. Academy of Management Journal, 36:527- 556.
Rice, R.W., Phillips, S.M., & McFarlin, D.B. 1990. Multiple discrepancies and pay satisfaction. Journal of Applied Psychology, 75:386-393.
Sapienza, H.J., & Korsgaard, M.A. 1996. Procedural justice in e
|
|
|
professional practice, Dubuque : Brown and Benchmark.
Iso-Ahola, S.E., Allen, J.R., & Buttimer, K.J.(1981). Experience -related factors as determi- nants of Leisure satisfaction. Scandinavian Journal of psychology, 23, 141-146.
Iso-Ahola, S.E.(1980). Social psycho- logical perspectivies on Leisure a
|
|
|
satisfaction
1.000
.808
Overall quality
1.000
.850
Total cost of ownership
1.000
.999
Value offered
1.000
.779
추출 방법: 주성분 분석.
설명된 총분산
성분
초기 고유값
추출 제곱합 적재값
회전 제곱합 적재값
전체
% 분산
% 누적
전체
% 분산
% 누적
전체
% 분산
% 누적
1
|
|
|
경제연구원, '전자상거래의 성공적인 활용방안', 1999. 4.
Beat F. Schmid, "Requirement for Electronic Markets Architecture", International Journal of Electronic Markets, Vol.7, No.1, 1997
D.S.P.Cermak, K.M.File and M.A.Prince, "Complaining and Praising in Nonprofit Exchanges : When Satisfaction Matters
|
|
|
mentation," Journal of Small Business Management (38:1), Jan. 1987, pp. 6∼12.
15. Lucas, H.C. Jr.,“Performance and the User of an Information System," Management Science, (21:8), Apr. 1975, pp. 908∼919.
16. Montazemi, A.,“Factors Affecting Information Satisfaction in the Context of Small Business,"
|
|
|
Satisfaction(직원만족)
Improve Pride & Joy(자부심과 즐거움의 향상)
고객이 만족할 만한 서비스를 제공하기 위해서는 실제로 고객과 대면하며 일을 하는 직원들이 자부심을 갖고 즐겁게 일할 수 있는 환경을 만들어야 한다. 리츠칼튼에서는 직원들
|
|
|
Satisfaction," Journal of Psychology, Vol.53.
Bockman, Valerie M.(1971). "The Herzberg Controversy," Personnel Psychology, Vol.24, 155-189.
Box, W. Randy, Randall Y. Odom and Mark G. Dunn(1991). "Organizational Values and Value Congruency and Their Impact on Satisfaction, Commitment and Cohesion: A
|
|
|
Satisfaction/Dissatisfaction : The Dynamic Aspect of the Cognitive Process,”Journal of Marketing Research., Vol.20, Nov., pp.393~404.
28. Nickels William G.(1982), Marketing Principles, 2nd ed., Englewood Cliffs, New Jersey, Prentice-Hall.
30. Oliver R.L(1981),“Measurement and Evaluation of Satisfac
|
|
|
Satisfaction, and Strain", Journal of Management, 23(5), 1997, 679-705.
37. Thomas, K. & W. Tymon, "Does Empowerment always Work: Understanding the Role of Intrinsic Motivation and Personal Interpretation", Journal of Management Systems, 6(3), 1994, 1-13.
38. Thomas, K. W. & B. A. Velthouse, "Cognit
|
|
|
satisfaction. Journal of Gerontology: Social Sciences, 44, S226-230.
Ross, C. E. (1995). Reconceptualizing marital status as a continuum of social attachment. Journal of Marriage and the Family, 57, 129-140.
Schumm, W. & Bugaihis, M. (1986). Marital guality over manital career. Journal of Marriage &
|
|
메뉴펼치기
