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Communication of The ACM, 1987, 30(6Jun)
Norris, J.A., \"Electronic Commerce\" ,Business & Economic Review, Vol.43, July-Sept. 1997.
Oliver, R.L.and Swan, J.E, \"Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction\" .Journal of Consumer Research, 1989, Vol. 16,
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Communication Vol.2 1998
Swanson russell, 1998
Gartner Group: CRM Glossary,
META Group: CRM Ecosystm
The Knowledge Capital Group2000 - KCG Market View: CRM Redefined
3.참고사이트
Http://www.cio.seoul.kr
Http://www.crm.co.kr
http://www.economist.co.kr
Http://www.inews24.com <전자신문>
Http:
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