아웃소싱(outsourcing)

목차

Ⅰ. Introduction
ⅰ. What is outsourcing?
Ⅱ. The business case for outsourcing
Ⅲ. Case study of the sourcing strategy
ⅰ. A case of CIBA Vision
ⅱ. Nike : Outsourcing and focus
Ⅳ. Advantages and Disadvantages of Outsourcing
ⅰ. Advantages of Outsourcing
ⅱ. Disadvantages of Outsourcing
Ⅴ. Factors to Consider
ⅰ. Select outsourcing partner
ⅱ. Differences in the culture
ⅲ. Outsourcing Pitfalls Checklist
Ⅵ. Conclusion

본문내용

xibility
In negotiating the contract, focus on the output you seek, trusting the vendor to carry out the assignment as it sees fit. This is particularly true with respect to personnel. Some contracts have clauses dictating the terms of personnel transfer and how the outsourcer can use people. While such provisions are often needed to ease internal tensions, taken too far they can tie the outsourcer's hands as it tries to transform your business.
Lack of business unit involvement
Since your outsourcer will need to be responsive to your business units, be sure to give people in your business units involvement in negotiating the contract as well as roles and responsibilities in managing the ongoing relationship.
Forgetting you're still responsible even if you've outsourced execution
Hire a contractor who truly understands the roles and responsibilities of the insurer and the outsourcer. This can be pivotal in maintaining quality of service.
Not making sure that you keep the right people
Keep in-house the people who understand the dynamics of your business. They will be invaluable for writing requirements, testing, and maintaining business continuity. Should you bring the operation back inside, you will want to have maintained an adequate level of internal knowledge in your own staff.
Operational and cultural misalignment with your outsourcer
Plan to interview all of the key people who will be involved in contract delivery not just the lead players. This extends to the people who will take over from the outsourcer's transition team and handle long-term provision of services. In addition, different outsourcers take different approaches to hiring and personnel matters. Be sure your organizations align in terms of how staff is treated.
Ⅵ. Conclusion
As we have shown in the previous part of the report there are different focus points in outsourcing strategy, depending on the kind of business. It was shown that outsourcing can be very risky and tricky but it can also bring great rewards in terms of cost savings and improved quality and competitiveness.
The first step to consider about outsourcing is which goals should be reached by outsourcing some activities. Also you have to make sure that there is support in the whole company for the outsourcing process.
Then it is important to find a good partner to do the outsourcing activities, one that matches the company's values and culture and also has a good reputation.
When the company is already outsourcing there is still a need to monitor the process, because there are many things that can go wrong.
We recommend to prepare for outsourcing very carefully beforehand. The management should think about the goals of outsourcing and also check if these goals can be achieved. The second recommendation is to sure that the contract with the partner company is flexible enough to reduce the risks in outsourcing. And our third recommendation is that it is important to control the outsourcing process continuously.

키워드

아웃소싱,   outsourcing,   CIBA