 |
Total Quality Management: A Survey of Recent Progress, Public Administration Review. 55(1).
Berman, Evan M. & West, jonathan P. (1997). Total Quality Management in Local Government, in Gargan, John J. (ed). Handbook of Local Government Administration, N. Y.: Marcel Dekker, Inc.
Blair, Tony. (1997).
|
- 페이지 28페이지
- 가격 4,000원
- 발행일 2005.05.02
- 파일종류 한글(hwp)
- 발행기관
- 저자
|
 |
Quality: New Directions in Theory and Practice. Sage Publications.
Zhu, F. X., Wymer. Jr. W. & Chen, I. (2002). IT-Based Services and Service Quality in Consumer Banking. International Journal of Service Industry Management. 13(1). 22-42.
Buttle, F. (1996). \"SERVQUAL:Review,Critique, Research Age
|
- 페이지 17페이지
- 가격 3,000원
- 발행일 2010.01.05
- 파일종류 한글(hwp)
- 발행기관
- 저자
|
 |
Quality Model and Its Marketing Implications European Journal of Marketing, Vol.18, No.4, 36.
Charles D. Zimmerman (1985). Quality: Key to Service Productivity Quality Progress, 32~33.
D.A. Garvin (1984). what does product quality really mean Sloon Management Review, vol .26, no. 1, 25-28.
설 문
|
- 페이지 23페이지
- 가격 4,000원
- 발행일 2009.02.16
- 파일종류 한글(hwp)
- 발행기관
- 저자
|
 |
quality of the DAS service outcome and the resulting perceived enjoyment are connected with the “user’s active and independent management and control of personal information and traces on the Internet”, the very nature of the DAS service. But this can be interpreted to mean that whilst the service q
|
- 페이지 198페이지
- 가격 5,000원
- 발행일 2016.04.25
- 파일종류 한글(hwp)
- 발행기관
- 저자
|
 |
Management: Implications for Organizational Behavior in Staw, B. and L. cummings(eds). Research in Organizationl Behaivor, 10, grennwich.
Cronin, J. Joseph, Jr. and Steven A. Taylor (1992), \"Measuring Service Quality: A Reexamination and Extension\", Jornal of Marketing, 56(July), 55-68.
Daniel, Ke
|
- 페이지 52페이지
- 가격 3,000원
- 발행일 2010.02.04
- 파일종류 한글(hwp)
- 발행기관
- 저자
|